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Appointments
Who is the most appropriate professional for your care?
Based on the urgency of your care and the nature of your ailment, we have a large team of practitioners working in our practice and in allied services who are able to help you, so make sure you get to see the right person, at the right time, in the right place. A doctor is not always the right clinician for the job!
Pharmacy, Self Care and Referrals
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.
Examples of the ailments best treated by yourself are:
- Upset stomach
- Grazed knee
- Common cold
- Sore throat
- Headache
- Colds & flu
There are many resources available which could help you to treat your illness without the need for an appointment. Please visit the NHS website for more information.
Self Referral Services
There are a number of free NHS services that you can self-refer to without the need to see a GP or Nurse, including:
You can normally self-refer by phone, attend a drop in clinic or by completing a self-referral form which you can send via email or post to the service of your choice.
You can also find out about available social care and support by clicking here
Book an Appointment
GP Appointments
No more waiting on the phones and no need to sign up for an account
Simply submit a quick online request using this link letting us know what we can help with and when you’re available, and one of our team will be in touch ASAP.
When accurx is closed, patients can call the surgery on 01733 302189, contact 111, or try accurx again at 8:00am the following day to request an appointment.
Nurse and Health Care Assistant Appointments
Routine appointments for nurses can be made in advance.
If you would like to see one of the practice nurses you can book an appointment via reception. The nurses offer a wide range of treatment room services including wound care, prescribed injections, childhood vaccinations, ECGs, cervical screening (smear tests), health checks, pill checks, and much more.
They also offer annual routine reviews for patients diagnosed with asthma, diabetes, COPD, hypertension, CHD, and CKD and other long-term conditions.
Mental Health and Wellbeing
We have a Specialist Mental Health Practitioner at the practice who cares for our patients experiencing poor mental health. If you would like to make an appointment to speak with her, please contact reception. Her appointments are pre-bookable at any time, but if you need urgent help, please contact the crisis team on NHS 111 Option 2
Further information about Mental Health Support can be found here
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone, if required, at the time of booking an appointment, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations
Text Message Reminders
You can now register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.
Home Visits
If you are unable to leave the house to attend appointments and think you may require a home visit, please contact the surgery before 10.30am and our GP will arrange to assess you. This will usually include an initial phone call, so please keep your phone to hand.
Dental Emergency
Dentists are open for urgent and routine treatments. If you're registered with a dentist, you can contact the surgery by phone or in person.
Eye Problems
Sometimes it's easy to forget about our eyes because they often do not hurt when there's a problem.
The doctors at Thorpe Road Surgery encourage patients to get their eyes tested every 2 years (more often if advised by your ophthalmic practitioner or optometrist)
The NHS eye test is free of charge if you are in one of the eligible groups and your sight test is considered clinically necessary. For more information, read about free NHS sight tests and optical vouchers.
Additional Resources
- Look After Your Eyes: Learn more about caring for your eyesight
- Vision Matters
- Fight For Sight
- APO Advice and Support for patients
- Blind Veterans UK
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
- Telephone us on 01733 302189.
- Cancel using our online services
- Cancel through the NHS App
Out of Hours
Extended Hours Access
Appointments are available at the GP hub on Saturdays and evenings by appointment only.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
The Minor Illness and Injuries Unit
The Minor Illness and Injuries Unit (MIIU) is located at the Emergency Department of Peterborough City Hospital, they are open 7 days a week from 8am - 8pm. No appointment is necessary.
Non-Urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Providing NHS Services
Contact
Thorpe Road Surgery
64 Thorpe Road
Peterborough
Cambridgeshire
PE3 6AP
Telephone: 01733 302189